As an Operations Lead, you will oversee key operational functions and ensure smooth, efficient, and scalable logistics operations.

• Minimum 3-5 years of experience in logistics or operations.

• Strong understanding of logistics operations and vendor management.

• Experience in monitoring fulfillment, claims, and operational performance.

• Good analytical and reporting skills.

• Strong coordination and communication skills.

• Able to manage multiple priorities in a fast-paced environment.

• Detail-oriented and problem-solving mindset.

• Lead key teams within Operations and Supply, including Traffic Planner, Claims & Insurance, and Vendor Acquisition & Management.

• Monitor daily operations and fulfillment to ensure timely and efficient delivery.

• Streamline operational processes, including cost planning and issue resolution.

• Manage and oversee vendor sourcing, selection, onboarding, and performance.

• Negotiate vendor contracts and agreements.

• Ensure vendor compliance and provide feedback or corrective actions when performance gaps occur.

• Support planner DO escalations and operational issue handling.

• Monitor and manage operational data and documentation.

• Create vendor performance analysis using scoring metrics (price, quality, service).

• Prepare monthly reports including number of claims, loss value, root causes, and claim trends.

• Coordinate with cross-functional teams to support service quality, operational KPIs, and continuous improvement.

• Manage overall operations, including vendor and driver management.

• Prepare internal customer satisfaction reports and implement improvement initiatives.