At Tentang Anak is a fast-growing company focused on serving the needs of 80 million Indonesian children and families.

We are seeking a Senior Associate – ERP Business System Consultant to ensure our core business systems run reliably while enabling both physical and digital products to scale.

Our ERP system (NetSuite) went live on January 1st, 2026, supporting our FMCG and parenting app business across finance, inventory, procurement, and sales.

• Proven experience as a Business System Consultant or similar role, preferably in ERP systems like NetSuite.

• Strong understanding of Finance, Procurement, Sales, and Inventory modules in ERP systems.

• Experience in system configuration, workflow adjustments, custom forms, saved searches, and user access controls.

• Knowledge of security reviews, audit compliance, and change management processes.

• Ability to troubleshoot data synchronization and API issues across multiple systems.

• Collaboration skills with technical teams (Golang, Laravel, Flutter engineers).

• Strong problem-solving and analytical skills with a focus on operational stability and scalability.

• Serve as the internal expert and first point of contact for all NetSuite issues across Finance, Procurement, Sales, and Inventory modules.

• Triage, troubleshoot, and resolve 80%+ of incidents without vendor escalation.

• Maintain service level targets: under 30 minutes for initial response, under 1 business day for high-severity resolution.

• Manage routine configurations, workflow adjustments, custom forms, saved searches, and user access controls.

• Implement monthly security reviews and ensure audit compliance.

• Balance business agility with system stability through disciplined change management—making fast updates while maintaining proper documentation and testing.

• Monitor and troubleshoot data synchronization between NetSuite, Shopify, middleware, and mobile applications.

• Work with the Tech team (Golang, Laravel, Flutter engineers) to resolve API issues, with clear ownership on the NetSuite-side config.