Provide first-level technical support and resolve user incidents in a timely manner.

Monitor daily IT operations, system performance, and service availability.

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• 1–3 years of experience in IT support, service desk, or operations environment.

• Fresh graduates are welcome to apply

• Proficiency in using ticketing systems (e.g., ServiceNow, Jira, or similar tools).

• Basic knowledge of networking, operating systems (Windows/Linux), and Microsoft 365.

• Strong analytical, problem-solving, and communication skills.

• Customer-oriented with the ability to work effectively in a team.

• Resolve user incidents and provide first-level technical support.

• Monitor daily IT operations, system performance, and service availability.

• Record and track issues through the ticketing system and ensure SLA compliance.

• Analyze incident trends and prepare regular service performance reports.

• Maintain and update IT asset inventory and user access records.

• Collaborate with other IT teams to resolve escalated technical issues.

• Develop and maintain SOPs, troubleshooting guides, and knowledge base documentation.