Assist the operational team (helpdesk) in resolving complex issues, including merchant-related problems and transaction testing (EDC TID Dummy) for problem validation.

Monitor and analyze NOC (Network Operations Center) for payment systems, network connections, and server performance.

Document incident reports to support investigation processes.

• Bachelor’s Degree in IT/Computer-related major from a reputable university with GPA > 3.00.

• Understand IT software/system development life cycle.

• Familiar and deep understanding of Network and Server.

• Fresh graduates are welcome to apply.

• Assist the operational team in overcoming problems not related to hardware issues, such as merchant-related issues and transaction testing (EDC TID Dummy).

• Assist in resolving constraints related to tools like W-track, TAMS, atome upload profiling, and Vericentre (TMS).

• Monitor and analyze NOC for payment system applications (NAC, TLE, Poshub, HLE, MSA, Batching Report, Bank SFTP report), network connections to banks and non-bank institutions, and server performance.

• Document incoming incident reports to facilitate investigation processes (e.g., EDC bugs).