Deskripsi Pekerjaan Currently, We’re looking for a KOL Retention Specialist, with a job detail: What You’ll Do: Support Level 0 / new KOLs from onboarding through their early growth phase on TikTok Go Deliver basic training and guidance on content quality, consistency, and TikTok Go best practices (e.g. how to create good-quality videos, follow campaign briefs, and improve performance) Ensure new KOLs actively join beginner-level campaigns and understand campaign mechanics Monitor KOL activity, performance, and engagement during the 6-month binding period Identify early drop-off risks and take proactive actions to retain KOLs long-term Manage renewal and re-binding processes after the initial 6-month contract period Act as the main point of contact for new KOLs, providing ongoing support and motivation Work closely with Acquisition, Admin, Campaign, and Operations teams to ensure smooth KOL journeys Design and execute retention programs, including online/offline events, community sessions, or training workshops Gather feedback from KOLs and provide insights to improve training, campaigns, and retention strategies Kualifikasi

• Bachelor’s degree in Marketing, Communications, Business, or related fields.

• 1–3 years of experience in KOL management, influencer marketing, digital marketing, or agency environment.

• Experience or strong interest in KOL/influencer management, talent relations, or community management.

• Familiar with TikTok ecosystem, content creation, and campaign execution (TikTok Go is a plus).

• Strong communication and mentoring skills to guide and support new KOLs.

• Able to monitor performance, engagement, and identify early retention risks.

• Strong coordination skills and ability to work cross-functionally with internal teams.

• Proactive, detail-oriented, and able to support engagement and retention initiatives.