Supervise KYC (Know Your Customer) agents in the customer review process to ensure compliance with both internal and regulatory requirements in support of the company’s business operations.

Supervise PV (Phone Verification) agents in verifying fund recipients as part of the KYC process, ensuring alignment with internal and external regulations.

• Lead the Credit Review team to achieve performance targets while maintaining efficiency and accuracy in KYC and PV verification processes.

• Prepare and analyze team performance reports, identify areas for improvement, and provide actionable recommendations for continuous process enhancement.

• Report incidents or irregularities related to KYC and PV processes to Risk Management Division.

• Develop and/or update Credit Review procedures, ensuring they are approved and aligned with Risk Management policies and regulator.

• Collaborate with the QA Team Leader to conduct periodic refreshment training for KYC and PV agents to ensure ongoing compliance with internal and regulatory standards.

• Collaborate with QA Team Leader to completing tasks related to CR and QA functions such as completing Internal Audit findings related to the Credit Review (CR) process in line with Quality Assurance (QA), preparing KYC and PV performance report materials as well as mitigating risks for the credit review process such as: daily, weekly and or monthly reports, presentation materials , etc.

• Kualifikasi Min Bachelor’s degree with major in economic, management, informatics management (information system) are preferred.

• Minimum of 3 years of experience with strong knowledge in Credit Review (CR) Process (including Know Your Customer (KYC) and Phone Verification (PV)) with minimum of 1 year experience as Team Leader (TL) are preferred.

• Proficiency in spreadsheets for basic analysis and reporting such as (excel, word, PPT) and presentation with looker studio.

• Understanding business processes in the financial industry especially in P2P Lending and or Banking industries.

• Willing to work offline or online on weekend (if needed) Good communication, and influencing abilities proactive, self-motivated, positive mindset, detail-oriented, with a strong sense of responsibility and the ability to work independently and in a team.