Serve as the main point of contact in all matters related to client concerns and needs Build and strengthen client relationships to achieve long-term partnerships Maintain accurate client records, keeping track of any contract updates and renewals Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients Handle inquiries and requests from customers and address their needs Meet regularly with other team members to discuss progress and find new ways to improve business Generate progress reports for clients and senior leaders within the organization Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly Prepare project-related pitch work BA/BS degree in Business Administration, Sales or relevant field Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong written and verbal communication skills Excellent organizational skills and attention to detail