1.

Monitor and troubleshoot integration across OMS, WMS, ERP, and marketplace seller center to ensure smooth order and SKU synchronization.

• Analyze order flow, fulfillment performance, and return patterns to identify trends, propose and adjust processes for better efficiency.

• Manage master data (SKU, pricing, mapping) and perform inventory reconciliation between physical stock, WMS, and client systems, resolving discrepancies.

• Build and deliver operational performance reports with clear data visualization (dashboards, charts) to communicate SLA compliance, fulfillment rate, and process accuracy to management and clients.

• Coordinate with Client, Operations, Tech, and 3PL logistics partners to resolve escalations and maintain agreed SLA on order fulfillment.

• Drive continuous improvement by documenting recurring issues, recommending workflow optimizations, and supporting system enhancement projects.

• Kualifikasi 1.

• Minimal Bachelor's degree (S1) from any field with proven track record .

• Proven experience in customer experience analyst, data analyst, control tower or a related role, with a minimum of 2 years of experience in E-Commerce Fulfillment & Enabler and/or Warehouse industry.

• Strong data analysis skills (Excel/Google Sheets: pivot tables, lookups; basic SQL is a plus) 4.

• Experience with WMS, OMS, ERP, and marketplace seller center systems 5.

• Familiarity with dashboard/reporting tools 6.

• Understanding of basic API/integration logs and data flows.

• Process improvement mindset – able to proactively find bottlenecks and suggest better workflows Note: This role requires a strong understanding of Data Analytics