- Manage all request ticket - Sharing knowledge to handover daily operation tasks - Quarterly preventive maintenance - Evaluation of application maintenance - Technical consultation for perfective maintenance - Performance assessment and analysis - Perform improvements based on preventive maintenance - Deployment standard and normal change - Make sure during and after release implementation no incident or issue occurs - Resolution for incident or RCA - Perform L2 maintenance support related to application - Maintain availability and capacity under threshold to ensure all services running properly - Perform configuration or change management relate to applications through ticketing system and executing within SLA and ensure process quality - Check completeness of all prerequisite requirement of standard change request - Communicate with user through email, whatsapp, telegram or phone for more information or requirement needed - Create and update SOP with development team for new standard change - Inform or socialize or train all support team regarding new SOP or knowledge - Implement changes thoroughly as required as SOP given and ensure IT service stability - Manage known incident or user complain relate to application and resolve it within SLA as SOP defined through ticketing system - Perform preventive regular maintenance to prevent service crash or incident relate to application - Provide data audit relate to application based on audit

• Proven customer service skills

• Familiar with Information Technology Infrastructure Library (ITIL) methodologies

• Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions