Deliver & perform best on the following KPIs for brand/seller partners, through internal & external coordination with concerned departments: Content management & optimization Campaign strategies & execution Chat response representation of the brand/seller Operations capacity and process implementation Progressive revenue trend and overall online sales performance Foster client relationships; work with sales and marketing teams and other support teams available Design sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members Ensure clients’ needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties Positive client NPS Kualifikasi Fluent in English Experience with business fundamentals Minimum 1 - 3 years of eCommerce background preferably from a brand/platforms/enablers industry Proactive self-starter who understands Intrepid vision & mission and can be the company’s best service ambassador Excellent negotiation skills Strong interpersonal skills (empathy & flexibility) Proficient in excel and powerpoint