Deskripsi Pekerjaan Bumame is a pioneering healthcare services provider dedicated to democratizing access to high-quality care while keeping it affordable. We leverage technology and innovation to deliver seamless, personalized healthcare experiences. Bumame is looking for a Clinic Supervisor to join our Operations team as we expand our outreach and services. Clinic Supervisor is responsible for managing day-to-day clinic operations to ensure efficient service delivery, high-quality patient care, and optimal business performance. This role oversees operational processes, drives cross-selling initiatives, ensures inventory accuracy, and continuously improves customer experience in collaboration with our Operations, Growth, and Marketing teams.

• Execute and oversee daily clinic operations, ensuring smooth patient flow and adherence to service standards Accountable for managing routine operational tasks and resolving basic issues Ensure compliance with clinic policies, procedures, and healthcare regulations Drive clinic revenue through effective cross-selling of services and products Execute promotional campaigns and ensure frontline staff are aligned with sales initiatives Ensure a high standard of patient experience across all touchpoints Handle customer feedback and resolve escalated complaints effectively Maintain accurate inventory records and ensure availability of medical and non-medical supplies Collaborate with doctors, nurses, administrative staff, and management Support communication between clinic teams and stakeholders Analyze problems, identify root causes, and implement practical solutions Job Description: Kualifikasi Bachelor’s degree in any relevant field (operations, business, healthcare management preferred) 4–6 years experience managing service operations 2–3 years experience leading cross-functional teams Ability to manage multiple service workflows simultaneously Strong customer experience management capability Experience coordinating different service teams or departments Ability to prioritize and schedule different service types Strong communication and coordination across teams Experience working in premium service environments is preferred Ability to manage moderate operational complexity relevant field (operations, management, healthcare, hospitality, etc.)