1.

Process, and ensure the status of all transactions (including deposits, withdrawals, and reversals), and manage escalations for any issues.

• Conduct regular internal and external data reconciliations to ensure the accuracy and consistency of financial records (e.g., daily, weekly, monthly reconciliations).

• Monitor the performance of external vendors and partners (banks, e-wallets, switchers) according to SLAs, including transaction confirmation and issue resolution.

• Verify operational data from various sources (e.g., acceptance, unique codes), and prepare periodic reports for performance monitoring and decision-making.

• Identify, document, and manage escalations related to problematic transactions, data discrepancies, or other operational issues until resolution.

• Validate supporting documents for transactions and processes, including bank reports and vendor settlements.

• Actively coordinate with internal teams (e.g., Finance, Tech) and external parties (vendors, partners) for issue resolution and information updates.

• Manage access to systems and platforms used for operational monitoring.

• Monitor account balances, fund flows, and perform daily cash reconciliations to support financial management.

• Ensure all processes adhere to procedures and quality standards, and identify areas for improvement.

• Kualifikasi 1.

• Diploma or Bachelor degree in any major 2.

• At least 1 year experience 3.

• Experience using data-related tools such as Excel, Metabase, Google Spreadsheet 4.

• Excellent communication skills 5.

• Sharp analytical thinking 6.

• Have the multitasking ability 7.

• Willing to work in 3 shifts