Deskripsi pekerjaan IT Helpdesk & Support PT DASKA KONSULTAN INDONESIA

• We are looking for an IT Help Desk and Support professional to provide technical assistance and support related to computer systems, hardware, and software.

• The role involves responding to user inquiries, troubleshooting technical issues, and ensuring smooth IT operations within the organization.

• Key Responsibilities: Provide first-level technical support to users for hardware, software, and system-related issues.

• Handle IT help desk tickets, calls, and user requests in a timely manner.

• Troubleshoot and resolve issues related to laptops, desktops, printers, and other IT equipment.

• Assist with employee onboarding and offboarding, including laptop setup, user account creation, and system access.

• Install, configure, and maintain operating systems, applications, and company software.

• Support network connectivity issues such as Wi-Fi access and basic network troubleshooting.

• Maintain and update IT asset inventory including laptops, peripherals, and accessories.

• Coordinate with other IT teams or vendors for advanced technical issues.

• Document issues, solutions, and processes in the IT support system or knowledge base.

• Ensure security policies and IT procedures are followed by users.