Deskripsi pekerjaan Contact Center Pt Brilian Inovasi Gemilang PT Brilian Inovasi Gemilang or Montiro.id as brand’s company is a flatform digital automotive in Indonesia. We are seeking a highly-driven, ethical and organized Customer Service Executive to join our growing team. Duties and

• · Open and maintain customer accounts by recording account information · Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution · Prepare product or service reports by collecting and analysing customer information · Contribute to team effort by accomplishing related results as needed · Manage large amounts of incoming calls · Identify and assess customers' needs to achieve satisfaction · Build sustainable relationships of trust through open and interactive communication · Provide accurate, valid, and complete information by using the right methods/tools · Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution · Keep records of customer interactions, process customer accounts, and file documents · Follow communication procedures, guidelines, and policies · Go the extra mile to engage customers · Resolve customer complaints via phone, email, mail, or social media · Greet customers warmly and ascertain problem or reason for calling · Compile reports on overall customer satisfaction